These Terms of Service (Terms) govern access to and use of the AMPthilly websites, applications, APIs, and related services (collectively, the Services) provided by Ampthilly AB, organisationsnummer 559588-0724, with registered office at Bjännberg 121, 905 72 Hörnefors, Sweden (we, us, our, or AMPthilly), at https://ampthilly.com, https://app.ampthilly.com, and related subdomains.
By creating an Account, clicking to accept, or using the Services, you agree to these Terms, our Privacy Policy, our Cookie Policy, and our Data Processing Addendum. If you do not agree, do not use the Services.
The Services are intended for organisations and for individuals acting in a business, professional, or organisational capacity. They are not directed at consumers. If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation, and you and Customer refer to that organisation.
1. Definitions
- Account - the workspace and credentials registered for the Services.
- Content - data, files, images, documents, text, and other materials you or your users submit to, generate in, or store in the Services, excluding our platform software and documentation.
- AI Features - features that use artificial intelligence or large language models, including the in-product assistant that answers questions.
- Client User - a user invited with a client or equivalent limited-access role.
- Order - an online subscription selection, order form, statement of work, or other commercial document that specifies plan, price, term, or custom terms.
- Subscription - paid access to the Services for a defined billing period.
If an Order conflicts with these Terms, the Order prevails for the conflicting subject matter only.
2. Corporate succession, rebranding, and transfer of the Services
AMPthilly may change its legal name, corporate form, branding, or assign these Terms and its rights and obligations to an affiliate or successor (including in connection with a merger, acquisition, reorganisation, or sale or transfer of the AMPthilly business or the Services to another company).
Any such change does not terminate or invalidate these Terms or your Subscription. Your rights and obligations continue with the entity that operates the Services. We will post notice of material changes on our legal pages and, where appropriate, notify Account administrators by email.
References to AMPthilly or Ampthilly AB in these Terms, the Privacy Policy, Cookie Policy, or DPA shall be read as referring to the then-current entity performing the Services.
3. Eligibility and accounts
You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract. You will provide accurate registration information and keep it current. You are responsible for safeguarding credentials and for all activity under your Account, including activity by your users. Notify us promptly at hello@ampthilly.com if you suspect unauthorised access.
Customers designate administrators who may invite users, configure settings, manage billing, and control access. The Customer is responsible for administrator actions and for revoking access when individuals should no longer use the Services.
4. The Services, AI Features, and changes
AMPthilly provides cloud software for asset tracking, assignments, labels, workflows, service desk, approvals, maintenance context, and related features as described on our website and in-product documentation. Features vary by plan.
AI Features. The Services include AI Features that generate responses based on your Content and your inputs. You acknowledge that:
- AI output may be inaccurate, incomplete, or misleading, and must not be relied upon as legal, financial, safety, medical, or other professional advice, or as the sole basis for any significant decision. You are responsible for reviewing and verifying AI output before relying on it.
- We do not use your Content to train, fine-tune, or improve our own or any third party’s foundation or generative AI models. Your Content is processed by AI Features only to provide the response to you.
- AI Features are delivered with the assistance of Google (the Gemini API) acting as a subprocessor, as described in the Privacy Policy and DPA.
Changes. We may modify non-material aspects of the Services, provided we do not materially reduce the core functionality of a paid Subscription during a prepaid term without a remedy described in your Order or required by applicable law. We may add, change, or remove AI Features and other functionality over time.
Maintenance. We may perform maintenance that causes temporary unavailability. Where practicable, we will give advance notice for planned maintenance that materially affects availability.
5. No service level guarantee
The Services are currently provided without any service level agreement or uptime, availability, or response-time guarantee on any plan, including paid plans. Nothing in these Terms creates such a commitment unless expressly agreed in a signed Order. This Section is without prejudice to the limited warranty in Section 12.
6. Subscriptions, trials, and billing
Free plans. Free tiers are offered subject to published limits (for example, numbers of users and assets) and are provided “as is.” We may change or withdraw free-tier limits, or discontinue a free tier, with reasonable notice.
Paid Subscriptions. Fees, currency, billing interval, and included limits are shown at checkout or in your Order. Unless your Order states otherwise:
- Subscriptions renew automatically at the end of each billing period until cancelled.
- You authorise us and our payment provider to charge applicable fees and taxes.
- Price changes apply on renewal after at least 30 days’ notice (email or in-product notice), except where required otherwise by law.
- Failure to pay may result in suspension or termination after notice.
Annual subscriptions. If you choose annual billing (a twelve (12) month term paid in advance), you commit to that full term. You may cancel to prevent renewal at the end of the term, but early cancellation does not entitle you to any refund, credit, or pro-rata repayment of prepaid fees for the unused portion of the annual term. Access continues until the end of the paid annual period unless we terminate access earlier under Section 18.
Payments. Payment processing is handled by Stripe. We do not store full payment card numbers or equivalent payment credentials; those are handled by our payment provider under its own terms and security standards.
Taxes. Fees are exclusive of VAT and similar taxes unless stated otherwise. You are responsible for taxes we are not required to collect from you.
Refunds. Except where mandatory law or your Order requires otherwise, fees are non-refundable once a billing period has started. Downgrades take effect at the next renewal unless your Order says otherwise.
Fair use and usage limits. Your Subscription or plan may state quantitative limits (e.g. seats, assets, modules). Where a feature is offered without a fixed numerical cap - including inviting Client Users - you must use it in good faith for normal business purposes consistent with your plan.
We apply a fair use standard: usage must not materially exceed what a comparable customer would reasonably need for internal asset management, nor impair the Services for others. Examples of misuse include creating excessive Client User accounts for storage or automation, reselling access, or using the Services primarily as a general database or file host.
We may monitor aggregate usage, request explanation, apply technical limits, throttle features, or suspend or terminate access under Sections 7 and 18 if we reasonably determine that use exceeds fair use or threatens stability, security, or other customers. We will use reasonable efforts to discuss significant restrictions with the Customer before lasting measures, except where immediate action is required.
7. Acceptable use
You will not, and will not permit others to:
- Use the Services in violation of applicable law or third-party rights;
- Probe, scan, or test the vulnerability of the Services without our prior written consent;
- Access another customer’s data without authorisation;
- Upload malware or interfere with the integrity, security, or performance of the Services;
- Use the Services to generate, store, or distribute unlawful, infringing, defamatory, or harmful material;
- Resell or sublicense the Services except as expressly permitted in an Order;
- Use the Services, or non-public elements of the Services, to build a competing product;
- Use AI Features to attempt to extract, reverse engineer, or replicate underlying models, or in any way that violates the model provider’s acceptable use requirements;
- Exceed fair use or usage limits as described in Section 6.
We may investigate suspected violations and suspend or terminate access for serious or repeated breaches, or where required to protect the Services or other customers.
8. Customer Content, uploads, and licence
You retain ownership of your Content. You grant AMPthilly a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Content solely to provide, secure, and support the Services for you, and as described in the Privacy Policy and DPA. This licence does not permit us to use your Content to train AI models (see Section 4).
Your responsibility for what you upload. You represent and warrant that, for every image, file, document, logo, and other material you or your users upload to or generate in the Services, you own or have obtained all rights, licences, consents, and permissions necessary to upload it, store it, and have us process it as contemplated by these Terms, and that doing so does not infringe any intellectual property, privacy, publicity, confidentiality, or other right of any third party, or violate any law. You are solely responsible for your Content and for ensuring you have a lawful basis for any personal data within it.
We may, but are not obliged to, remove or disable Content that we reasonably believe violates these Terms or applicable law.
9. Data processing
For personal data contained in Content, the Customer is the data controller and AMPthilly is the data processor, except where we act as controller for our own account, billing, and website data as described in the Privacy Policy.
The DPA applies to processing of Customer personal data and is incorporated by reference into these Terms. No separate signature is required for standard use of the Services. Enterprise customers may request a countersigned DPA at hello@ampthilly.com.
10. Our intellectual property
We and our licensors own the Services, software, branding, and documentation. Except for the limited rights expressly granted, no rights are transferred to you. You may not copy, modify, reverse engineer, or create derivative works of the Services except to the extent mandatory law allows.
Feedback you provide may be used by us without restriction or compensation.
11. Publicity
You agree that we may identify you as a customer and use your name and logo in our marketing materials, website, and customer lists, in a manner consistent with your brand guidelines where reasonably provided. You may opt out of this use at any time through the controls in the platform or by emailing hello@ampthilly.com, and we will cease new use within a reasonable period after your request.
12. Warranties and disclaimers
We warrant that the Services will perform materially in accordance with the applicable documentation during a paid Subscription term. Your exclusive remedy for breach of this warranty is, at our option, re-performance or a pro-rata refund of prepaid fees for the affected period.
Except as expressly stated above, and to the maximum extent permitted by law, the Services (including free tiers, beta features, and AI Features) are provided “as is” and “as available.” We disclaim all other warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. We do not warrant that AI output is accurate, current, or fit for any purpose.
13. Limitation of liability
Indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or anticipated savings, arising from these Terms or the Services, even if advised of the possibility.
Cap. Except for the excluded matters below, each party’s aggregate liability arising from these Terms or the Services is limited to the greater of (a) the amounts paid by Customer to AMPthilly for the Services in the twelve (12) months before the event giving rise to liability, or (b) EUR 100 if no fees were paid.
Exclusions. The limitations above do not apply to: (i) either party’s indemnity obligations; (ii) Customer’s payment obligations; (iii) breach of confidentiality; (iv) infringement or misappropriation of the other party’s intellectual property; or (v) liability that cannot be limited under applicable law.
14. Indemnity
By Customer. You will defend and indemnify AMPthilly, and our affiliates and personnel, against third-party claims, and resulting losses, damages, and reasonable costs, arising from (a) your Content or your uploads, including any claim that they infringe or misuse a third party’s rights or violate any law; (b) your or your users’ use of the Services in violation of these Terms or applicable law; or (c) your reliance on AI output - except to the extent caused by our breach or negligence.
By AMPthilly. We will defend and indemnify you against third-party claims that the Services, when used as permitted, infringe a third party’s intellectual property rights in the EEA, provided you promptly notify us, give us control of the defence and settlement, and provide reasonable assistance. Our remedies include modifying the Services, obtaining a licence, or terminating the affected Subscription with a pro-rata refund. This Section states our sole liability for infringement claims.
15. Confidentiality
Each party may receive non-public information from the other. The receiving party will use reasonable care to protect the discloser’s confidential information and use it only to perform under these Terms or an Order. These obligations do not apply to information that is public without breach, independently developed, rightfully received without restriction, or required to be disclosed by law (with notice where legally permitted).
16. Force majeure
Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, internet or telecommunications failures, power outages, or failures or interruptions of third-party hosting, CDN, or infrastructure providers. The affected party will use reasonable efforts to mitigate and resume performance.
17. Compliance, export, and sanctions
You represent that you and your users are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive trade sanctions, and are not on any applicable sanctions or denied-party list (including those maintained by the EU, UK, or US). You will not use the Services in violation of applicable export control or sanctions laws.
18. Term and termination
These Terms apply while you use the Services. You may cancel a Subscription according to the cancellation flow in the product or your Order. We may suspend or terminate for material breach after notice and a reasonable cure period where cure is possible, or immediately for non-payment, unlawful use, fair-use violations, or a security risk.
Upon termination, your right to access the Services ends. You may export Content during any export window described in the product or your Order. After that window, we may delete Content in accordance with the Privacy Policy and DPA, subject to legal retention obligations.
Sections that by their nature should survive - including accrued payment obligations, Content responsibilities and warranties (Section 8), confidentiality, indemnities, disclaimers, limitations of liability, and governing law - survive termination.
19. Governing law and disputes
These Terms are governed by the laws of Sweden, without regard to conflict-of-law rules. The courts of Stockholm, Sweden have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.
20. General
Notices. We may provide notices by email to your Account address, by in-product message, or by posting on our website. Legal notices to us: hello@ampthilly.com.
Assignment. You may not assign these Terms without our consent, except as part of a merger or sale of substantially all assets involving your organisation. We may assign in connection with a reorganisation, acquisition, sale of assets, or transfer of the Services under Section 2.
Severability. If a provision is unenforceable, the remainder remains in effect and the provision will be replaced with an enforceable term that reflects the original intent.
No waiver. Failure to enforce a provision is not a waiver of it.
Entire agreement. These Terms, the Privacy Policy, the Cookie Policy, any applicable Order, and the DPA constitute the entire agreement regarding the Services and supersede prior discussions on that subject. If the DPA conflicts with these Terms regarding processing of personal data in Content, the DPA prevails for that processing.
21. Changes
We may update these Terms by posting a revised version and updating the effective date. Material changes to paid Subscriptions will be notified at least 30 days before they take effect where required by law. Continued use after the effective date constitutes acceptance, except where your consent is required by law.
22. Contact
Questions about these Terms: hello@ampthilly.com.